Customer Care Associate

Company Description
Expedise PH is a tech-driven workforce solutions company transforming how businesses manage and scale their workforce across the Philippines. Guided by its vision to uplift the lives of 1 million Filipino workers, Expedise combines automation, technology, and a people-first approach to deliver innovative workforce solutions. Through its Employee-as-Customer philosophy, the company delivers exceptional experiences across recruitment, onboarding, payroll, timekeeping, and workforce management. Complemented by its logistics and supply chain capabilities, Expedise provides end-to-end workforce and business solutions that empower both clients and employees.

Role Description

The Customer Care Associate is a full-time, on-site role responsible for handling employee concerns, grievances, disciplinary processes, and various employee-related administrative requirements. The role serves as a key point of contact for employees and customers, ensuring that concerns are properly addressed, documented, and resolved in accordance with company policies and procedures.

Key responsibilities include preparing and issuing regularization, contract updates, and other employment-related actions. The role also assists employees with customer exit clearance, government mandatory requirements, ATM applications and issuance, employee loans, last pay concerns, and other mandatory-related inquiries.

The Customer Care Associate is also responsible for managing customer helpdesk concerns through both online and offline channels, attending to employee and customer inquiries, assisting with DOLE audit requirements, and ensuring the timely completion and monitoring of government mandatory requirements for active customers.

The role is expected to maintain accurate records, provide timely assistance, coordinate with relevant internal departments, and ensure compliance with company policies, labor requirements, and service standards.

Qualifications

• Bachelor's degree in Human Resource Management, Psychology, Business Administration, Legal Management, Office Administration, or any related field.
• Fresh graduates are welcome to apply.
• Experience in employee relations, HR administration, grievances handling, labor relations, or customer service is an advantage but not required.
• Knowledge of basic labor laws, disciplinary procedures, and HR processes is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to handle sensitive and confidential information professionally.
• Detail-oriented and organized, with the ability to manage multiple concerns and documents simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Proficient in Microsoft Office or Google Workspace.
• Able to communicate effectively with employees, customers, and internal stakeholders.
• Willing to learn and work in a fast-paced environment.
• Demonstrates professionalism, empathy, fairness, accountability, and a strong customer service mindset.

Work Location: In person

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person