Customer Care Associate

Essential Duties and Responsibilities

• Assist customers with inquiries, concerns, and requests while maintaining a strong focus on customer satisfaction.
• Discuss, interpret, edit, and process quotes and orders through company systems.
• Prepare, review, and organize customer documentation and data for entry into company systems within established response timeframes.
• Collaborate with team members and other departments to ensure customer expectations are met.
• Identify and assess customer needs to achieve a high level of service and satisfaction.
• Resolve customer conflicts within established authority levels and escalate issues when necessary.
• Make sound decisions to meet customer needs with minimal oversight and supervision.
• Provide administrative and customer support to the external sales team.
• Proactively communicate issues related to customer satisfaction, quality, delivery performance, or company procedures.
• Pursuing ongoing training related to products, customer service practices, company systems, and organizational standards.
• Assist other departments and participate in improvement projects as needed to advance the company’s objectives.
• Proactively communicate issues related to safety, quality, delivery performance, or policies/procedures. Eze-Breeze maintains an Open Door Policy to encourage employee feedback and engagement.
• Perform additional duties or assist in other departments as required based on business needs.

Qualifications

• General knowledge of Eze-Breeze products preferred.
• Proficiency in Microsoft Office applications and other business systems as required.
• Experience in business-to-business (B2B) customer support preferred.
• Previous customer service, account management, or administrative support experience preferred.
• Good organizational and time management skills with the ability to prioritize multiple tasks.
• Knowledge of safety regulations and best practices in a warehouse or distribution environment.
• Flexibility to work overtime or adjusted schedules based on business needs.
• Basic math skills required.
• Willingness to learn and adapt in a team-oriented environment.

Supervisory Responsibilities
None.

Physical Demands / Work Environment

• Ability to sit, stand or be on your feet for long periods, including frequent walking and occasional climbing, kneeling, or balancing.
• Frequent use of computers, telephones, and other office equipment requiring hand, finger, and eye coordination.
• Ability to communicate effectively in person, by telephone, and through electronic communication methods.
• Consistent attendance is required.
• Work is performed in both an air-conditioned office environment and a manufacturing facility with varying temperatures, noise levels, and production activity.
• Must read, communicate, and understand the English Language.
• Bilingual (English and Spanish) a plus.
• Ability to communicate effectively in person, by telephone, and through electronic communication methods.
• Reasonable accommodations may be made for individuals with disabilities.

Travel Requirements

• Limited based on specific business needs.

Summary
Eze-Breeze is growing and seeking motivated Team Members to join our team. We manufacture exclusive products, install them with care, and guarantee our work—giving our customers the best experience in the industry. We are looking for individuals with a positive attitude, exceptional work ethic, and commitment to our company values.
Company Values

• We have a passion for Eze-Breeze.
• We are servant leaders – supporting our people, customers, and community.
• We dream big, set goals, and get to work.
• We are data-driven in our management and decision-making.
• We ensure our customers’ needs and wants are understood.
• We celebrate the wins and learn from the losses.
• We always win when we invest in the right people.

Eze-Breeze is an Equal Opportunity Employer and considers all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.