Customer Care Associate

Job Title : Customer Care Associate (Fresh Graduate are welcome to apply)

Reports To : Customer Service Supervisor / Customer Service Manager

Interface with : Customer and Client of the company, Supplier, Inter department or units

Job Purpose

· Answer incoming calls and directs them to proper channel or area of concern or department

Duties and Responsibilities

Telephone Operator

· Answer incoming calls from customers, suppliers, internal department or units

· Directs call to concerned department, staff, or elevate critical case to assistant customer service manager for concerns which need immediate intervention (i.e. Complaint)

· Places / transfers outgoing calls

· Receives customer / client messages and deliver the same to the concerned staff or department

· Log all calls in the (soft copies) log sheet provided

· Provides information about company’s information such as branch information, ongoing promos and events, etc.

· Knows what action to take when an emergency call is required.

· Assists in responding telephone equipment or service complaint and problems

· Updates branch and staff directory information when necessary

· Sends email to the person and the caller in the event that the CW personnel cannot be reached

Reports

· Customer concerns and suggestions log sheet

· Performs other functions assigned that are relevant to the job

Qualifications

· Degree Holder

· Computer Literate (i.e; e-mail, excel, word, etc.)

· Has good communication and listening skills

· Knows how to speak English and Tagalog

· Knowledgeable in; centralized telephone system, computer and methods of updating databases

· Can deal diplomatically with the public / customer / client.

· Can handle stressful conditions over the phone

Pay: From Php18,127.92 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Pay raise

Education:

• Senior High School (Required)

Work Location: In person