Customer Care Associate

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in Medical Science, Nursing or equivalent.
• At least 1 Year(s) of working experience in Call Centers with knowledge in Omnichannel or equivalent is required for this position.
• Good communication skills.
• Knowledge in medical terms and with experience as booking agent is advantage

Job Description:

• Updates the company database by inputting information from each call and keeping every customer field current
• Collaborates with the sales team to develop efficient methods for handling issues with larger revenue customers
• Assist in creating ways for delivering excellent customer service to irate or problematic customers
• Prepares for customer inquiries by studying products, services, and customer service processes
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
• Records customer inquiries by documenting inquiry and response in customers' accounts
• Gives prices, computation, test preparation needed by customers / clients
• Improves quality service by recommending improved processes; identifying new product and service applications
• Updates job knowledge by participating in educational opportunities
• Creates and maintains computer files for follow-up action
• Coordinates all concerns to the designated department
• Accomplishes customer service and organization mission by completing related results as needed.

Company Benefits:

• HMO
• Life Insurance
• Dental
• Maternity
• Medicine Reimbursement
• Rice Subsidy
• Clothing Allowance
• Vacation Leave
• Sick Leave
• Loans

Job Types: Permanent, Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person