Customer Care Associate

We are Koreanshop, a growing Korean skincare website and retail store in Canada, looking for a full-time, in-person Customer Care & E-Commerce Support Associate to join our team.

This role includes customer service, website order support, phone/chat communication, shipment packing, and coordination with store and warehouse operations.

Responsibilities

• Reply to customer inquiries by phone, email, and website chat
• Help customers with orders, shipping updates, returns, and product questions
• Resolve customer issues professionally and efficiently
• Coordinate with warehouse and store staff regarding orders
• Pack and prepare online orders for shipment
• Answer incoming calls and provide general support
• Maintain accurate order information and follow-ups
• Assist with daily operations and other duties as assigned

Requirements

• Strong communication and customer service skills
• Must be proficient in spoken and written English
• Comfortable speaking with customers on phone and chat
• Basic computer knowledge and understanding of Microsoft Excel
• Ability to multitask in a fast-paced environment
• Detail-oriented and responsible
• Retail, warehouse, or e-commerce experience is an asset
• Must be available to work Sundays when needed

Job Details

• Full-time
• In-person position
• Day shift
• Weekend availability required when needed

Pay: From $18.00 per hour

Benefits:

• Extended health care
• On-site parking

Application question(s):

• Please list the languages you speak and your level of proficiency? ( basic,

conversational, fluent )

• How many years of customer care experience do you have?
• Are you legally authorized to work in Canada? i.e Work Permit/PR Application in Progress/Permanent Resident/Canadian Citizen
• If you have a work permit, how long is it valid for?
• Are you available to work weekends and during the holiday sales period, including peak sales days?
• Are you available to work full-time, 5 days per week, with 8-hour shifts?
• When are you available to start?
• Are you able to reliably commute to work L4T 1H2 ? i.e Bus/Public Transit/car
• What is your typical one-way commute time to our L4T 1H2 location?

Work Location: In person