Customer Care Associate

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status:     Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.  

• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

• Remain current on program and product information by being committed to continuous learning.

• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.

• English

• Interactive customer service environment required.

• Related experience in the food and/or retail industry considered an asset.

• Strong and developed oral and written communication skills, including typing, spelling, and grammar. 

• Demonstrated ability to implement change efforts.

• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

• Advanced knowledge of PCs and familiarity with system navigation.

• Positive attitude and demonstrated ability to get along with others.

• Professional, empathetic, and naturally caring conversational style.

• Display tact and diplomacy in handling all levels of customer interaction.

• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

• Ability to work all required shifts.