Customer Care Associate

The Customer Care Representative will manage and answer customer phone calls and emails, with a focus on entering service calls and submitting sales orders. They will be expected to assist the customer and resolve any issues in a timely and efficient manner while showing empathy and understanding. The Customer Care Representative will also act as a back-up for side tasks or duties that the administrative team may need help with.

Tasks and Responsibilities

• Take supply orders from customers.
• Prepare supply quotes for customers.
• Take service calls from customers.
• Track shipments, research and solve issues with customer orders.
• Trouble shoot with customer over the phone on service call issues
• Assist Administration Team with side tasks/duties

Education and Experience

• High School Diploma or GED
• Experience in Customer Service
• Proficient in using Computers for Data Entry and Management
• Familiarity with Phone Systems

Job Qualities

• Excellent Communication skills
• Dedicated to Customer Satisfaction
• Ability to work in a fast-paced environment
• Strong Multi-tasking Skills