Customer Care Associate

Performs administrative tasks within the department in support of invoicing BUNNServe (Service) customers.

DUTIES AND RESPONSIBILITIES

• Research and resolve all invoice discrepancies for all service-related work.
• Research and resolve customer credit card disputes.
• Respond to all invoice requests for services rendered or part orders.
• Review Customer Applications for accuracy, maintaining communications on discrepancies and ensuring received timely for accurate Account setup.
• Create Leads based on accurate application submission.
• Monitor and correct service billings to ensure proper customer accounts and contracts are utilized.
• Researches and resolves customer credit card collections to ensure timely and accurately billing.
• Responsible for handling multiple assignments and project loads.
• Participate in the company quality improvement process.
• Perform special projects, assignments or other duties as requested or assigned.

QUALIFICATIONS

• High school diploma or GED required.
• Associate’s degree or 1-3 years of related experience in a billing or receivables role preferred.
• Ability to work on-site at our Global Headquarters in Springfield, IL.
• Experience with Microsoft Office, particularly Excel, is required.
• Experience with SAP and Salesforce are preferred.
• Ability to effectively work cross-functionally with strong collaboration skills required.
• Strong analytical, written and verbal communication skills required.
• Well-organized; with ability to handle simultaneous requests and set priorities to complete work on time and within budget are required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have any family members who are currently working or have previously worked for BUNN? (If so, who?)
• Have you previously worked for BUNN? If so, what motivates you to return to BUNN?
• What is your desired salary/hourly rate?
• What motivates you to consider a career or job change now?
• This position would require working on-site at our Global Headquarters. This position is not remote. Are you able to commit to working in the office in Springfield, IL?
• Based on what you have read, do you feel you are able to perform all essential functions of the job with proper training?

Education:

• High school or equivalent (Required)

Work Location: In person