Customer Care

MTM Bali is the leading Cable TV and Internet Service Provider in Bali, and we are looking for a Customer Care to join our Operation team. We are seeking a Customer Care who is passionate about helping customers resolve their issues, willing to improve our customers’ experience, and wants to impact a new team positively. This position is full-time and located in our Denpasar office.

CUSTOMER CARE RESPONSIBILITIES:

• Troubleshoot or escalate issues as appropriate, promptly ensuring clear and effective communication throughout the support cycle, providing end-user assistance where required until the problem has been resolved.
• Update internal database with information about billing/accounting issues and valuable discussions with customers.
• Follow up with customers to ensure their billing/accounting issues are resolved.

MINIMUM QUALIFICATIONS:

• The candidate must possess at least a Diploma in any field.
• Proficiency in English is required.
• 1+ years of working experience in the related field, preferably in the ISP, hospitality, or accounting industry is a plus.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.