customer care

WE ARE HIRING!

Company: Snappy Credit Limited
Industry: Fintech / Digital Lending
Job Title: Customer Care Officer
Location: Ikeja, Lagos
Employment Type: Full-time | On-site | Permanent

About the Role

Snappy Credit Limited is seeking a friendly, professional, and customer-focused Customer Care Officer to handle customer enquiries, provide support, resolve complaints, and ensure customers receive a smooth and positive experience.

Key Responsibilities

• Respond to customer enquiries through phone calls, WhatsApp, SMS, email, and other approved channels.
• Provide accurate information about loan products, account status, repayment schedules, balances, and due dates.
• Assist customers with questions and issues relating to their loan accounts.
• Handle customer complaints professionally and work toward timely resolution.
• Follow up on unresolved customer issues and ensure appropriate closure.
• Guide customers through loan application, account, and repayment processes.
• Maintain professional and positive relationships with customers.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Record customer interactions, complaints, requests, and resolutions accurately.
• Follow up with customers where additional information or action is required.
• Identify recurring customer concerns and report them to management.
• Prepare daily, weekly, and monthly customer service reports.
• Work closely with the Credit, Operations, Collections, and other relevant teams.
• Maintain confidentiality and comply with company policies and customer service standards.

Requirements

• Minimum of SSCE, OND, HND, or B.Sc. in any relevant field.
• Previous experience in customer care, customer service, call centre operations, fintech, lending, or financial services is an advantage.
• Excellent verbal and written communication skills.
• Good listening and interpersonal skills.
• Patient, calm, friendly, and professional approach to customers.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple customer enquiries efficiently.
• Ability to work with targets and under pressure.
• Basic knowledge of Microsoft Office and customer management systems.
• Good attention to detail and record-keeping skills.
• Must have a smartphone.

What We Offer

Basic Salary: ₦75,000/month, subject to review based on experience
Performance Bonuses: Up to ₦20,000
Airtime & Data Allowance
Professional Training: Customer service, loan servicing, customer relationship management, and account support
Transport Subsidy
Salary Review: After 3 months and again after 6 months
Year-End Performance Bonus

How to Apply

Send your CV via:

WhatsApp: 09025395912
Email: [email protected]

Subject: Customer Care Officer

Only shortlisted candidates will be contacted.

No application or processing fee is required.

Work Location: In person