Customer Care

About the role

We are seeking a dedicated Customer Care professional to join PT. Adicipta Boga Intiprima (IMPERIAL GROUP) in a full-time capacity, based in Pal Merah, Jakarta. In this customer-facing role, you will be the voice and face of our organisation, providing exceptional support and building meaningful relationships with our valued customers. You will be instrumental in ensuring customer satisfaction, resolving enquiries efficiently, and representing our brand values with professionalism and care. This position is vital to our commitment to delivering outstanding customer experiences and maintaining our reputation as a trusted service provider.

Qualifications:

• Minimum Bachelor’s degree (S1) in any field.

• Minimum 1 year of work experience in Customer Care, Customer Service, or a related field.

• Strong communication skills; friendly, persuasive, and customer satisfaction-oriented.

• Strong administrative skills; neat and organized.

• Proficient in Microsoft Office (specifically Word, Excel, and PowerPoint).

• Familiar with the basics of using Canva for visual/presentation needs.

• High mobility and willingness to travel for work (customer visits).

Job Description:

1. Respond to customer messages, inquiries, suggestions, and complaints via chat channels (WhatsApp/Live Chat/Social Media) in a prompt, friendly, and professional manner.

2. Analyze feedback, trends in customer inquiries/issues, and customer behavior to support service quality evaluation and improvement.

3. Create engaging presentation materials (PPT) and supporting visuals (using Canva/MS PowerPoint) for periodic reports or customer communication materials.

4. Conduct on-site visits to customer outlets to maintain good relationships (relationship management), perform field inspections, and gather direct feedback.

5. Manage and organize documentation and daily administrative data for the Customer Care team.

About us

PT. Adicipta Boga Intiprima, trading as IMPERIAL GROUP, is a dynamic and forward-thinking organisation committed to delivering exceptional products and services to our customers. With a strong presence in Jakarta, we pride ourselves on our dedication to quality, innovation, and customer satisfaction. Our team is composed of passionate professionals who believe in putting customers at the heart of everything we do. We foster a culture of collaboration, continuous improvement, and respect, where every team member is valued and encouraged to contribute their best. We are proud to be an employer that recognises the importance of work-life balance and employee development, creating an environment where people can thrive both professionally and personally.

Apply now

If you are a motivated individual with a passion for customer service and would like to join our team, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you believe you would be an excellent fit for this role. Join us and become part of a company that genuinely cares about its customers and employees.