Customer care

We are seeking a motivated and customer-focused Customer Care Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.

Requirements:

Bilingual (Arabic/English) abilities are a Must.

High school diploma or equivalent; additional education is a plus.

Proven experience in a call center or customer service role preferred.

Strong verbal and written communication skills.

Good listening and problem-solving abilities.

Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.

Basic computer and typing skills.

Flexibility to work shifts, including evenings, weekends, and holidays if required.

Key Responsibilities:

Answer Chats and respond to customer inquiries in a professional manner.

Make outbound calls to follow up on customer issues, provide support, or promote services/products.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain up-to-date knowledge of products, services, and promotions.

Enter and update customer information in the database accurately.

Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.

Escalate complex issues to the supervisor or relevant department as needed.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Follow communication scripts and adhere to company policies and procedures.

Preferred Skills:

Knowledge of CRM systems or call center software.

Job Type: Full-time

Work Location: In person

Pay: Up to E£10,000.00 per month

Work Location: In person