Customer Care Co-ordinator

Salary: £25,000 – £28,000 depending on experience
Full-time position

Hours Monday – Thursday 9am – 5.00pm, Friday 8.00am – 3.30pm

We’re looking for an organised, proactive and customer-focused Customer Care Co-Ordinator / Construction Administrator to join our team in Paisley.

This is a varied role involving customer care, construction administration, subcontractor coordination and defect management. You’ll be responsible for keeping jobs moving, communicating with clients and contractors, and ensuring works are followed through to completion.

Key responsibilities include:

• Logging sites, subcontractors, jobs, addresses, contact details using Joblogic software
• General administration and supporting the wider admin team
• Issuing and cleansing drawings for clients and contractors
• Liaising with tenants to arrange appointments and obtain information/photos
• Liaising with clients regarding defects and works orders
• Chasing subcontractors for updates and closing completed works orders
• Preparing weekly and monthly reports
• Monthly invoicing for chargeable call-outs
• Attending monthly client Zoom meetings where applicable
• Coordinating end-of-year defect works and monitoring progress
• Attending monthly defect meetings with Operations

We’re looking for someone who is:

• Highly organised with excellent attention to detail
• Confident communicating with clients, tenants and subcontractors
• Proactive and comfortable chasing jobs through to completion
• Able to manage multiple tasks and deadlines
• Computer literate with good administration skills
• Previous construction, property, customer care or administration experience would be advantageous

If you’re looking for a varied role where no two days are quite the same and you enjoy keeping things organised and getting things done, we’d love to hear from you!

Pay: From £25,000.00 per year

Work Location: In person