Customer Care Consultant

Are you ready to embark on a rewarding career in the dynamic world of health insurance?
  
Our client, a market-leading health insurance company, is on the lookout for enthusiastic individuals to join their expanding Customer Care team in Parramatta.

If you're passionate about making a difference, providing exceptional service, and working in a fast-paced environment, this opportunity is for you!
This is a rotating roster position which involves working every other Saturday.

Start date is Monday 7th September.

Key Responsibilities:
As a Customer Care Representative, you will:

• Handle high-volume inbound calls from current or new customers
• Assist customers with pricing inquiries, policy information, product details, and general questions
• Provide exceptional customer service while adhering to company guidelines and standards
• Liaising with internal and external stakeholders and health professionals regarding insurance policies
• Work collaboratively with your team to achieve and exceed performance targets and KPIs

Qualifications:
To excel in this role, you should have:

• Previous call centre experience is preferred
• Exposure to targets or KPI's in a professional working environment
• Strong communication skills with a friendly and empathetic demeanour
• A passion for helping people and a commitment to delivering outstanding service
• The ability to work effectively in a fast-paced environment
• A proactive attitude and a willingness to learn and adapt

Why work here?

• Career Growth: Be part of a company that values your growth and development. With ample opportunities for advancement within the organisation, you can build a long-lasting career in the insurance industry
• Training and Support: Comprehensive training and ongoing support to help you succeed. Whether you're new to the insurance industry or looking to enhance your existing skills
• Positive Work Environment: Join a friendly and collaborative team that values diversity, inclusion, and teamwork

How to Apply:
If you're ready to embark on an exciting career journey and make a positive impact on the lives of our clients, we want to hear from you! To apply, please submit your resume via the "Apply" option on this page.