Customer Care Coordinator

Overview:

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications:

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

Key Responsibilities:

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

Knowledge and Skills:

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive/can do attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail-minded and adaptable

Requirements:

• 1-3 years previous office/administrative experience
• High school degree required; Associates or Bachelor’s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus

Premier Benefits to Support YOU:

• We offer a comprehensive benefits package, including:
• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

This position is not in a call center environment.

Summary:

Equal Opportunity Employer / Drug Free Workplace

To learn more about Drees Homes visit our website www.dreeshomes.com