Customer Care Executive - Blended (Chat)

Job Title: Chat Support Executive
Department: Customer Support
Experience: 1-2 Years
Employment Type: Full-Time

Job Summary

We are looking for a Chat Support Executive to handle customer queries through chat and provide quick, accurate, and professional resolutions. The candidate should have good written communication skills, basic computer knowledge, and a customer-focused approach.

Roles & Responsibilities

• Handle customer queries through chat support.
• Provide accurate information and timely resolutions.
• Maintain professional and polite communication.
• Understand customer concerns and provide appropriate solutions.
• Follow defined processes and quality guidelines.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to the concerned team.
• Achieve assigned productivity and quality targets.
• Handle multiple chats efficiently when required.
• Ensure a positive customer experience.