3 Point Hrm
Customer Care Executive
3 months ago
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Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹350,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
Role & responsibilities
Handling inbound calls
Providing resolution to customer complaints/queries
Escalating complaints to the right level as per escalation matrix
Ensuring loop closure of escalated complaints informing customer
Capturing Customer Satisfaction level with solution provided.
Making other outbound calls on provided database.
Branch Visit
Preferred candidate profile
2-3, year experience in handling hard core Inbound and Outbound calls of loan products
Skills
Should have good ccommunication skills
Fluent in Hindi, English and Kannada/Tamil
Should be able to work with a Team
Good at ccomputers and knowledge of Excel
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