Customer Care Executive

Job Description Customer Support Executive

Position

Customer Support Executive

Location

As per business requirement

Employment Type

Full-Time

Experience

0–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, resolve queries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, be comfortable with outbound calling, and have the ability to build positive customer relationships.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer queries, concerns, and complaints within the defined turnaround time.
• Conduct follow-up calls to customers regarding services, feedback, and issue resolution.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions in CRM or internal systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Achieve daily, weekly, and monthly calling and customer satisfaction targets.
• Maintain high standards of customer service and professionalism.
• Escalate complex issues to the appropriate department when required.
• Ensure adherence to company policies and quality standards.

Required Skills

• Excellent verbal and written communication skills in English.
• Good command of Hindi (additional regional languages will be an advantage).
• Strong outbound calling and telephonic conversation skills.
• Active listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to handle customer objections and difficult conversations professionally.
• Basic computer knowledge including MS Office (Word, Excel, Outlook).
• Familiarity with CRM software is preferred.
• Good typing speed and documentation skills.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal and relationship-building skills.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience in Customer Support, Customer Service, Telecalling, Voice Process, BPO, or Call Centre will be preferred.
• Freshers with excellent communication skills are encouraged to apply.

Key Competencies

• Customer Relationship Management
• Communication Skills
• Outbound Calling
• Problem Solving
• Time Management
• Teamwork
• Adaptability
• Attention to Detail
• Professionalism
• Target Orientation