Customer Care Executive

Job Responsibilities

• Handle customer queries and provide timely and accurate resolutions through voice, email, chat, or other support channels.
• Respond to customer requests, complaints, and service-related issues professionally.
• Understand customer requirements and provide appropriate information about products/services.
• Maintain a high level of customer satisfaction and ensure positive customer experiences.
• Follow up on unresolved queries and coordinate with internal teams for timely resolution.
• Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
• Explain product features, policies, processes, and service procedures to customers.
• Escalate complex issues to the appropriate department or supervisor.
• Achieve assigned customer service, quality, productivity, and response-time targets.
• Follow established customer service processes, scripts, and company policies.

Required Skills

• 0-1 years of experience in Customer Care / Customer Support / BPO / Telecalling.
• Excellent verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Basic knowledge of MS Office, CRM, email, and customer support tools.
• Customer-focused and patient approach.
• Ability to handle difficult customers professionally.
• Comfortable working in rotational shifts, if required.