Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Care
Location: Rajkot, Gujarat
Job Type: Full-Time

Job Description

We are looking for a Customer Care Executive with good communication and problem-solving skills. The candidate will be responsible for handling customer queries through calls, emails, live chat and social media. The role includes assisting customers with order-related concerns, delivery issues, cancellations, returns, refunds and product information while ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through phone calls, emails, live chat and other communication channels.
• Provide accurate information about products, prices, offers and company policies.
• Assist customers with order tracking, cancellations, returns, exchanges and refunds.
• Resolve complaints related to product quality, payment issues and delivery delays.
• Provide basic support for website, application, login and payment-related problems.
• Record all customer interactions, complaints and resolutions in the customer care panel.
• Escalate unresolved or critical customer issues to the supervisor.
• Follow up with customers to ensure their concerns are properly resolved.
• Coordinate with logistics, operations, sales and returns teams.
• Maintain daily records and submit reports of customer queries and pending issues.
• Collect customer feedback and share common concerns with the Customer Care Manager.
• Maintain professionalism, patience and empathy during every customer interaction.

Required Skills and Qualifications

• Good verbal and written communication skills.
• Fluency in Hindi; basic English and Gujarati will be preferred.
• Good customer-handling and problem-solving ability.
• Basic computer knowledge and typing skills.
• Ability to handle calls and difficult customers calmly.
• Customer-focused and solution-oriented attitude.
• Graduate or undergraduate candidates may apply.
• Freshers or candidates with 1–2 years of customer service experience can apply.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person