Customer Care Executive

To Handle inbound customer calls and register complaints in CRM

To Make outbound calls for missed call follow-ups and Cancelled Complaints

To Follow up with service centers for pending complaint and timely closure of complaints.

Required Candidate profile

Manage and respond to Whats App chats
Monitor daily calls and assign to respective service centers
Prepare daily work reports and weekly database reports
Manage spare inquiries, orders, and follow-ups

Perks and benefits

PF, ESIC/ Mediclaim, PLs, Bonus, Gratuity, MLs.