Customer Care Executive

We are looking for enthusiastic and customer-focused Chat & Email Executives to join our BPO customer service team. The candidate will be responsible for handling customer queries through chat and email, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and complaints through live chat and email.
• Provide accurate information about products, services, orders, or account-related queries.
• Resolve customer issues efficiently within defined turnaround time.
• Maintain high standards of customer service and professionalism.
• Follow standard operating procedures, quality guidelines, and escalation processes.
• Maintain accurate records of customer interactions.
• Meet defined productivity, quality, CSAT, and TAT targets.
• Coordinate with internal teams to resolve customer issues when required.
• Ensure proper email etiquette, grammar, and communication standards.

Candidate Requirements

• Graduate / HSC; qualification may vary based on the process.
• Freshers and candidates with BPO/customer service experience can apply.
• Excellent written and verbal communication skills.
• Good typing speed and accuracy.
• Strong command of English grammar and email writing.
• Basic computer knowledge and familiarity with MS Office.
• Good problem-solving and multitasking abilities.
• Customer-focused attitude with a positive approach.
• Comfortable working in rotational shifts and rotational week-offs.

Preferred Skills

Communication | Email Writing | Chat Support | Customer Service | Problem Solving | Typing Skills | Computer Skills | Multitasking.

Benefits

• Opportunity to work with reputed BPO brands.
• Training provided.
• Career growth opportunities.
• Performance-based incentives, wherever applicable.
• Immediate joining opportunities for suitable candidates.

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person