Customer Care Executive

Tech Mahindra Ltd - Pune Hiring for International Inbound Voice

Interview Location: Tech Mahindra Hinjewadi Phase 3

Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

• **Shift:**US rotational shift
• Job Location: Pune Hinjewadi Phase 3
• Experience: 1 to 3 Years
• Interview Rounds: 3
• Education: Any undergraduate

Role & responsibilities:

• Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required profile:

• Min 12 month of international Inbound Voice experience
• Min 10 + 2 ( Undergraduate ) is mandatory
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

• Cab Facility both ways [Pick up and drop within Transport radius.
• Immense Growth
• Interview Rounds: 1st Level - HR ROUND 2nd Level - UAT / Operations 3rd Level SHL [Need to score B2 and above