Customer Care Executive

Customer Care Executive – Hindi Speaking

Job Title: Customer Care Executive
Process: Customer Support – Voice
Location: Bengaluru
Language: Hindi (North Indian Hindi preferred)

Key Responsibilities

• Only North India Hindi-speaking candidates
• Local and South Indian candidates are not preferred
• Handle inbound customer calls and resolve queries professionally.
• Provide accurate information about products, services, orders, and policies.
• Address customer complaints and provide appropriate solutions.
• Maintain a positive and professional customer experience.
• Escalate unresolved issues to the concerned department.
• Record customer interactions and update details in the CRM/system.
• Achieve defined quality, productivity, and customer satisfaction targets.

Eligibility

• 12th Pass / Graduate
• Freshers and experienced candidates can apply.
• Excellent Hindi communication skills.
• Basic English communication will be an added advantage.
• Good listening and problem-solving skills.
• Comfortable working in rotational shifts, if required.

Key Skills

Hindi Communication | Customer Handling | Problem Solving | Active Listening | CRM Knowledge | Customer Service

Pay: Up to ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person