Customer Care Executive

Key Responsibilities

• • Handle customer queries and complaints through WhatsApp, phone calls, and ticketing systems.
  • Provide timely, accurate, and professional responses to ensure customer satisfaction.
  • Manage and update customer records in the system, ensuring accuracy of information.
  • Use Excel for basic reporting, data entry, and tracking customer issues.
  • Coordinate with internal teams to resolve escalated cases efficiently.
  • Convince and retain customers by providing suitable solutions and building trust.
  • Follow SLA timelines and maintain performance metrics (response time, resolution rate, FCR, CSAT).
  • Continuously improve knowledge of products, processes, and customer interaction skills.

Required Skills & Qualifications

• • Education: Graduate / Diploma holder (any stream).
  • Languages: Strong verbal and written communication skills in Hindi & English.
  • Technical Skills:
  • Basic Excel (data entry, filters, reports).
  • Familiarity with Whats App messaging / Ticketing.
  • Customer Handling Skills:
  • Active listening and problem-solving abilities. Effective Communication.
  • Persuasive and empathetic communication. Respond promptly to customer queries.
  • Ability to manage difficult customers calmly and professionally. Verify customer details before taking action. Follow up on pending cases within the committed timelines.
  • Acknowledge the customers emotions. Make the customer feel heard and valued. Confirm that the customers issue has been resolved.
  • Ensure the customer fully understands the resolution.
  • Maintain a polite, friendly, and confident tone. Focus on solutions rather than limitations.
  • Take responsibility for resolving the customers concern. Have a strong understanding of products, policies, and processes.
  • Work Environment: Flexibility to work in a roster-based schedule.
  • Experience: 1-3 years of experience in customer service (preferred).

Key Attributes

• • Customer-Centric Mindset
  • High level of patience and adaptability.
  • Quick learner with ability to handle multitasking.
  • Team player with accountability.
  • Professionalism/ Adaptability

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.