Customer Care Executive

About the Role:

We are looking for an energetic, patient, and empathetic Customer Service Associate to join the support team in Nahur West, Bhandup West | Mumbai. In this role, you will interact directly with customers (employees and workers), helping them navigate early wage access, credit limits, and financial wellness services. If you have a passion for problem-solving and excellent communication skills, this role is for you.

Key Responsibilities:

• Customer Support: Promptly and accurately resolve customer queries regarding loan limits, salary advances, EMI schedules, and repayment dates via inbound/outbound calls, emails, and chat.
• KYC & Onboarding: Provide step-by-step guidance to new users on downloading the app, completing their KYC documentation, and setting up their accounts successfully.
• Troubleshooting: Identify, understand, and resolve technical complaints related to app login issues or transaction failures, escalating to the product/tech teams when necessary.
• Product Education: Clearly explain FatakPay’s features, benefits, and terms and conditions to customers in simple, easy-to-understand language.
• Data Management: Accurately log and maintain records of all customer interactions and resolutions within the CRM system.

Requirements & Qualifications:

• Education: Minimum 12th Pass
• Experience: 6 months to 3 years of experience in customer support, voice processes, or telesales (Candidates with a Fintech or Banking background will be preferred).
• Tech-Savvy: Basic computer proficiency, familiarity with CRM tools, and a good understanding of MS Office/Google Workspace.
• Soft Skills: High level of empathy, patience, a problem-solving mindset, and the ability to remain calm under pressure.

Perks & Benefits:

• Market-standard salary with performance-based incentives.
• Health insurance and PF benefits.
• Opportunity to grow and learn within a fast-paced fintech startup environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra 400078: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon can you join?

Language:

• Hindi (Required)
• English (Required)

Location:

• Mumbai, Maharashtra 400078 (Required)

Work Location: In person