B
BERKOWITS HAIR & SKIN CLINIC
Customer Care Executive
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹300,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide product information, and offer solutions to issues through effective communication skills.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members when necessary to ensure prompt resolution.
Job Requirements :
- 1-3 years of experience in an inbound voice process environment (BPO/Call Centre).
- Strong knowledge of outbound process, voice processing, and inbound voice process procedures.
- Excellent communication skills with the ability to handle high-pressure situations calmly.
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