Customer Care Executive

Role & responsibilities:

• Handle customer inquiries through phone calls, email, chat, and other support channels.
• Understand customer concerns and provide timely and effective solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Provide accurate information about products, services, orders, and company policies.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions in the CRM/helpdesk system.
• Coordinate with internal teams such as sales, operations, logistics, and technical support when required.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Meet defined customer service, response-time, and quality targets.
• Collect customer feedback and communicate recurring issues to the relevant teams.
• Follow company policies, procedures, and customer service standards

Preferred candidate profile

• 02 years of experience in customer service, customer support, or a related role is preferred.
• Excellent verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Ability to work with CRM, ticketing, or customer-support software.