Customer Care Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment handling international voice process or similar roles.
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
• Proficiency in computer applications such as MS Office Suite (Word, Excel) for data entry and record-keeping purposes.