Customer Care Executive

About the role

Rangka Raya Sdn Bhd is seeking a Customer Care Executive to join our team in Puchong Jaya, Selangor. This is a full-time position that plays a vital role in maintaining and strengthening our relationships with customers. As Customer Care Executive, you will be the key point of contact for our customers, ensuring their needs are met efficiently and professionally whilst contributing to the overall success and reputation of our organisation.

What you'll be doing

• Managing customer enquiries and concerns through multiple communication channels, including telephone, email and face-to-face interactions

• Maintaining detailed and accurate customer records and database information to ensure all interactions are properly documented

• Coordinating with internal departments to resolve customer issues and provide timely solutions

• Processing customer requests, orders and documentation in a timely and organised manner

• Following up with customers to ensure satisfaction and address any outstanding concerns

• Preparing reports on customer feedback and interaction trends for management review

• Supporting administrative tasks and contributing to the smooth operation of the office

• Maintaining confidentiality and adhering to company policies and procedures at all times

What we're looking for

• Proven experience in a customer service or administrative support role, preferably in a customer relations capacity
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues
• Strong organisational and time management abilities, with the capability to manage multiple tasks and priorities simultaneously
• Proficiency with computer systems and office software, including email, word processing and spreadsheet applications
• A customer-focused mindset with genuine enthusiasm for providing exceptional service
• Problem-solving skills and the ability to think critically when addressing customer concerns
• Attention to detail and commitment to accuracy in all administrative work
• Ability to remain calm and professional when handling challenging customer situations
• A proactive attitude and willingness to take on additional responsibilities as needed
• Fluency in English and Malay; additional language skills are advantageous

What we offer

At Rangka Raya Sdn Bhd, we are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer competitive remuneration commensurate with experience and qualifications.

About us

Rangka Raya Sdn Bhd is a Perodua authorised dealer in Malaysia. With over 25 years of experience & a strong presence in Puchong Jaya, Selangor, we pride ourselves on our commitment to customer satisfaction. At Rangka Raya Sdn Bhd, we value teamwork, integrity, and a passion for excellence.

Apply now

If you meet the qualifications outlined above and are excited about the opportunity to make a meaningful impact as a Customer Care Executive, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.