Customer Care Executive

Job DescriptionSales Executive / Tele Sales Executive

Industry Focus: Healthcare & Credit Card Sales

Role Overview :

We are looking for a target-oriented Sales Executive / Tele Sales Executive with strong communication and

customer-handling skills. The role will focus primarily on healthcare sales and credit card sales, including lead generation, customer engagement, follow-ups, product explanation, objection handling, and conversion of

prospects into appointments, enquiries, applications, or sales.
Key Responsibilities

Handle outbound and inbound calls to generate leads and convert prospects into healthcare enquiries,
appointments, services, and sales.

Explain healthcare products/services, benefits, pricing, offers, eligibility, and process clearly and accurately to
customers.

Understand customer requirements and recommend suitable healthcare services or products based on the
customer's needs.

Generate and manage leads for healthcare services through outbound calling, follow-ups, referrals, campaigns,
and assigned databases.

Handle credit card sales by explaining card features, benefits, eligibility, fees/charges, offers, rewards, and
application procedures.

Identify customer requirements and recommend suitable credit card products based on eligibility and customer
needs.

Achieve daily, weekly, and monthly sales targets for healthcare services and credit card acquisition.

Follow up regularly with leads, interested customers, healthcare enquiries, and credit card prospects to
maximize conversion.

Handle customer queries, concerns, and objections professionally and provide accurate information.

Convert leads into appointments, enquiries, healthcare service bookings, credit card applications, approvals, or
successful sales as applicable.

Coordinate with Sales, Operations, Healthcare, Banking/Partner, and other internal teams for lead closure and
customer requirements.

Maintain accurate records of calls, leads, follow-ups, appointments, applications, conversions, and sales in
CRM/HRMS or other assigned systems.

Prepare and share daily and weekly calling, lead, conversion, and sales reports.

Ensure high call quality, professional communication, ethical selling practices, and compliance with company
and industry standards.

Maintain confidentiality and handle customer information responsibly, particularly healthcare and
financial/customer data.

Participate in product training, sales coaching, refresher sessions, and performance improvement programs.

Maintain punctuality, professionalism, discipline, and adherence to company policies and procedures.

Preferred Sales Experience Candidates with experience in healthcare sales, hospital/clinic/diagnostic centre sales, healthcare telecalling, medical service sales, insurance/financial services, or credit card sales will be preferred.

Experience in lead generation, outbound calling, customer acquisition, appointment conversion, or target-based telesales is an advantage.

Key Skills

Excellent verbal communication and convincing skills

Healthcare sales and customer engagement skills

Credit card / financial product sales knowledge

Sales, negotiation, and objection-handling skills

Lead generation and strong follow-up skills

Target-oriented and result-driven approach

Customer handling and interpersonal skills

Basic computer, CRM, and data-entry knowledge

Ability to explain products/services clearly

Ability to work under pressure and consistently achieve targets

Professional attitude and strong team coordination

Preferred Candidate Profile Candidates with 2-3 years of relevant sales or tele-sales experience are preferred. Experience specifically in healthcare sales and/or credit card sales with B2C sales will be an added advantage.