Customer Care Executive

Job Overview

We are looking for enthusiastic, customer-focused Customer Support Executives to join our growing team in Thane. In this role, you will act as the primary point of contact for our customers, addressing their inquiries, resolving complaints, and ensuring an exceptional customer experience.

We welcome energetic freshers looking to kickstart their corporate careers, as well as experienced professionals from a BPO or customer service background who want a stable day-shift schedule with guaranteed Sundays off.

Key Responsibilities

• Handle inbound and/or outbound customer interactions (via voice calls, emails, or chat support) in a professional and timely manner during regular day shift hours.
• Listen attentively to customer concerns, identify root causes, and provide accurate, satisfactory solutions.
• Manage and resolve customer complaints with empathy, patience, and professionalism.
• Maintain accurate logs of customer interactions, inquiries, and resolutions in the internal CRM/database.
• Coordinate with internal teams or departments to escalate and fast-track complex issues when necessary.
• Educate customers on company products, services, features, and policies to ensure they get the maximum value.
• Meet daily and monthly performance metrics relating to quality, resolution time, and customer satisfaction.

Candidate Profile & Requirements

• Education: Minimum HSC (12th Standard) or Graduate in any stream.
• Experience:
• Freshers: Eager to learn, confident, and possessing great communication skills.
• Experienced: 6 months of prior experience in customer support, call centers (Voice/Non-Voice), or BPO operations is an added advantage.
• Language Skills: Excellent verbal and written communication skills in English and Hindi (Knowledge of Marathi is a strong plus).
• Soft Skills: Strong problem-solving mindset, active listening, patience, and a positive, customer-first attitude.

What We Offer

• Work Schedule: Pure day shifts with a fixed Sunday off to maintain a great work-life balance.
• Attractive Take-Home Salary: ₹14,000 to ₹21,000 per month (In-Hand, based on profile).
• Work Location: Thane (Easily accessible from the railway station and public transport).
• Growth Opportunities: Clear career progression paths and internal promotion opportunities.
• Training: Comprehensive corporate training provided from day one (ideal for freshers).
• Supportive, dynamic, and professional work environment.

Pay: ₹14,000.00 - ₹21,000.00 per month

Work Location: In person