Customer Care Executive

Key Responsibilities Patient Interaction

• Welcome patients and visitors in a professional, courteous, and empathetic manner.
• Handle walk-in, telephone, email, WhatsApp, and online inquiries promptly and efficiently.
• Provide accurate information about IVF services, consultations, treatment processes, and appointments.
• Assist new patients with registration and documentation.

Appointment & Patient Coordination

• Schedule, confirm, reschedule, and manage appointments for consultants and diagnostic services.
• Coordinate patient visits with doctors, nurses, embryologists, and laboratory staff.
• Send appointment reminders and follow-up communications.
• Ensure smooth patient flow and minimize waiting times.

Customer Service

• Address patient concerns, complaints, and feedback professionally and escalate issues when necessary.
• Maintain a positive patient experience by providing timely support throughout the treatment journey.
• Educate patients about clinic policies, required documents, and payment procedures.

Administrative Responsibilities

• Maintain accurate patient records and update information in the Hospital Information System (HIS) or CRM.
• Coordinate with billing and accounts for consultation fees and payment confirmations.
• Prepare daily reports on appointments, inquiries, and patient follow-ups.
• Ensure confidentiality of patient information and comply with data privacy regulations.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person