Customer Care Executive

Job Title: Customer Care Executive GIC Channel

Location: Lower Parel, Mumbai
Experience: 1–2+ Years

Open Position: 1

Job Summary

We are looking for a customer-focused Customer Care Executive to manage policy renewal coordination between clients and insurance companies. The ideal candidate should have experience in the General Insurance industry, strong communication skills, and good knowledge of MIS and email communication.

Key Responsibilities

• Coordinate with clients and insurance companies for policy renewals.
• Follow up with clients regarding upcoming and pending policy renewals.
• Coordinate with insurance companies to ensure timely renewal processing.
• Handle client queries and provide timely assistance related to policies and renewals.
• Maintain accurate records and update renewal-related information.
• Prepare and maintain MIS reports related to renewals and customer activities.
• Manage professional email communication with clients and insurance companies.
• Ensure regular follow-ups and timely closure of renewal cases.
• Coordinate with internal teams to resolve customer and policy-related issues.

Candidate Profile

• 1–2+ years of experience in General Insurance / Insurance Customer Service / Policy Renewals.
• Candidates from a General Insurance Sales background will be preferred.
• Candidates with Health Insurance and Travel Insurance experience are highly recommended.
• Good knowledge of MIS, MS Excel, and Email Communication.
• Strong verbal and written communication skills.
• Good follow-up, coordination, and customer-handling abilities.
• Should be organized, detail-oriented, and comfortable working in a target-driven environment.

Preferred Industry Experience

General Insurance | Health Insurance | Travel Insurance | Insurance Sales | Policy Renewals | Customer Service | GIC Channel