Customer Care Executive

ENTERPRISE PVT. LTD.
Customer Care Executive - Job Profile:
Mendu Enterprises is looking for a Customer Care Executive to join our team at our Hyderabad office. The
Customer Care Executive will be pivotal in managing customer queries and ensuring a high standard of service.
This role involves handling various customer interactions and resolving issues to enhance customer satisfaction
and support the business operations.
Roles and Responsibilities:
Responsibilities:

1. Must be working extensively working / updating the status immediately.
2. Must be Responsive, accountable and be transparent.
3. Should be responding to customers with patience and be fast in taking decision.
4. Should be Tracking TTs alongside with the FRT teams and provide transparent updates to
   customers.
5. Should be preparing reports and submitting to the team lead / Manager as per the need.
6. Should be ready to take up work in short notice in terms of any emergency situation.
   Requirements:
7. Experienced in working any Inbound call center and good in resolving situations.
8. Exceptional oral and written communication skills.
9. At time of need handle team.
10. Should be ready to work in rotational shifts which includes night shift.
    Skills, Qualifications & Requirements:

Domain: 1+ Years and above experience in any call center. Experience in the Telecom-infra sector is
highly desirable.

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Qualification: Any graduation.
Computer Skills: Advanced user of Excel, VLOOKUP, Pivots and proficiency in MS Office skills (Word
and PPT).
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Location: Hyderabad
Full-Time Role.
How to Apply: If you are looking to work in a dynamic environment and make an impact with your industry and
leadership skills, please submit your resume to [email protected]. Please mention Customer Care
Executive" in the subject line. For clarifications call us at +918341005383/+917995642221.
About MENDU: Mendu Enterprises specializes in OFC Project executions and Operations since 2000. Our core
business areas include GIS Mapping Services, Enterprise Data Solutions & Essential Supplies, OFC Turnkey
Project, Telecom OSP Project, OFC Network O&M, and Last Mile Customer Link Delivery. We are keen to bring
aboard a skilled professional to lead our Commercial Operations team. Visit https://mendugroup.in/ to know more
about us.

ENTERPRISE PVT. LTD.
Interview stages and steps:
Initial screening based on submitted applications and response to candidates. - within 2 days by HR.
Fitment conversation (Virtual or in-person) with the HR - 15 to 30 minutes call.
Discussion with Project Manager (Virtual or in-person) - 45 to 60 minutes call.
Discussion with Sr. Management (Virtual or in-person) - 45 to 60 minutes call.
Offer negotiation by HR (Virtual or in-person)
Offer release & Offer acceptance
Welcome and onboarding process for successful candidates.