Customer Care Executive

Key Roles & Responsibility:

Customer Reception & Support

Welcome customers professionally, understand their requirements and provide timely assistance throughout their service experience.

Customer Enquiry Management

Handle customer enquiries related to vehicle service, repairs, service schedules, warranty, AMC and other dealership services.

Service Appointment Management

Receive and coordinate service appointments, update customer details and ensure proper communication with the Service Advisor and workshop team.

Customer Communication & Follow-up

Contact customers regarding service status, vehicle delivery, pending approvals, scheduled maintenance and follow-up requirements.

Customer Complaint Management

Receive customer complaints and concerns, record them accurately and coordinate with the concerned department for timely resolution.

Customer Satisfaction & CSI

Collect customer feedback after service, monitor customer satisfaction and support improvement of Customer Satisfaction Index (CSI).

Post-Service Follow-up

Conduct follow-up calls after vehicle delivery to understand customer satisfaction, confirm issue resolution and encourage future service visits.

Service Reminder & Customer Retention

Contact customers for periodic service reminders, preventive maintenance, warranty expiry and other relevant service requirements.

Customer Database Management

Maintain accurate customer and vehicle information, service history, contact details and follow-up records in the DMS/system.

Coordination with Service Team

Coordinate with Service Advisors, Workshop Supervisors, Technicians and Parts Teams to ensure customer requirements are communicated and addressed properly.

Customer Escalation Support

Identify important customer concerns and escalate unresolved or critical complaints to the Service Manager for appropriate action.

Reports & Documentation

Maintain daily customer call records, appointment reports, complaint records, feedback reports and follow-up details.

Required Qualification: Any Degree / Diploma – Any Relevant Qualification

Experience: 1–3 years of experience in Customer Service / Automobile / Dealership Industry

Preferred: Experience in Automobile Dealerships, Commercial Vehicle Service Centres

Job Type : Permanent

Jobe Location : Ulundurpet

Interested Candidates may apply through Contact Number or mail

Contact Person: Divya.R – HRM

Number: +91-9943332466

E Mail: [email protected]

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person