Customer Care Executive

Department: Customer Care Executive

Industry: Hair Transplant, Plastic Surgery & Aesthetics

Experience: 1–3 Years preferred

Employment Type: Full-Time

Reporting to: CRM Manager

About the Role

To handle patient enquiries through calls and digital channels, generate and qualify leads, schedule consultations, conduct timely follow-ups and ensure accurate lead management to support patient acquisition and revenue growth.

Key Responsibilities

• Handle incoming and outgoing calls from new and existing patients.
• Respond to enquiries related to hair transplant, plastic surgery and aesthetic treatments.
• Understand patient requirements and appropriately qualify leads.
• Schedule and confirm doctor consultations and appointments.
• Follow up with new leads, missed calls, old leads, enquiries and pending appointments.
• Maintain professional communication and provide accurate information as per approved company guidelines.
• Ensure 100% source capture for every enquiry.
• Update all calls, enquiries, appointments, follow-ups and outcomes accurately in CRM.
• Coordinate with Counsellors, Doctors and Front Desk regarding appointments and patient requirements.
• Send appointment confirmations and reminders through approved communication channels.
• Track no-shows and reschedule appointments wherever required.
• Escalate important patient concerns, complaints or service issues to the reporting manager.
• Protect patient data and maintain complete confidentiality; company-provided SIM/communication channels must be used for patient contacts.
• Achieve assigned daily, monthly lead, appointment and conversion targets with attractive pay + monthly incentives
• Prepare daily closing reports and highlight key issues or pending follow-ups.
• Key Skills & Competencies
• Excellent telephone and communication skills
• Good listening and patient-handling skills
• Persuasive and positive approach
• Strong follow-up discipline
• Target-oriented and proactive
• Good computer and CRM knowledge
• Attention to detail and data accuracy
• Professional conduct, patience and confidentiality
• Languages Known - English, Hindi, Telugu
• Immediate Joiners
• Candidates must carry ID Proof, an educational certificates.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Work Location: In person