Customer Care Executive

Company: Vasundhra Raj Luxury Jewellery
Designation: Customer Care Executive
Location: Sahastradhara Road, Dehradun
Employment Type: Full-Time
Experience: 1–3 years in Customer Service / Customer Relationship Management / Luxury Retail preferred

About the Role

We are looking for a Customer Care Executive who can deliver a warm, personalised, and premium customer experience to our clients. The ideal candidate should have excellent communication skills, a polished personality, strong attention to detail, and the ability to handle customers with professionalism and discretion.

As a Customer Care Executive at Vasundhra Raj Luxury Jewellery, you will be responsible for assisting customers across their jewellery journey—from initial enquiries and product information to order coordination, after-sales support, and relationship management.

Key Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
• Respond to customers promptly, professionally, and courteously.
• Understand customer requirements and provide relevant information about jewellery products, collections, pricing, customisation, and availability.
• Provide a personalised and luxury-level customer experience at every interaction.
• Coordinate with the Sales, Jewellery Design, Production, and Operations teams to ensure smooth customer service.
• Follow up with prospective customers and maintain regular communication without being intrusive.
• Manage customer orders, updates, delivery timelines, and post-purchase queries.
• Coordinate with internal teams regarding customised jewellery, repairs, alterations, exchanges, and other customer requests.
• Maintain accurate records of customer interactions, enquiries, orders, and follow-ups.
• Handle customer complaints and concerns professionally and ensure timely resolution.
• Escalate sensitive or complex customer issues to the appropriate senior/team member.
• Conduct post-sales follow-ups to ensure customer satisfaction.
• Build and maintain long-term relationships with existing customers.
• Maintain confidentiality of customer information, pricing, and business-related information.
• Support the team in customer retention, repeat purchases, referrals, and relationship-building activities.
• Ensure that all communication reflects the premium image, values, and service standards of Vasundhra Raj Luxury Jewellery.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Fluent in English and Hindi
• Pleasant, confident, and professional personality.
• Strong customer-handling and relationship-management skills.
• Ability to communicate with luxury customers with maturity and discretion.
• Good listening and problem-solving abilities.
• Strong attention to detail and follow-up skills.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Comfortable using WhatsApp, CRM systems, email, MS Office/Google Workspace, and other digital communication tools.
• Ability to learn and understand jewellery products, terminology, and brand offerings.
• Positive attitude, patience, and willingness to learn.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• Luxury jewellery / luxury retail
• Premium fashion or lifestyle brands
• Customer relationship management
• High-end hospitality

Personal Attributes

The ideal candidate should be:

• Customer-focused
• Polite and composed
• Well-groomed and professionally presented
• Proactive and responsible
• Patient and empathetic
• Detail-oriented
• Organised and punctual
• Confident in communication
• Mature in handling sensitive customer situations
• Comfortable working in a fast-paced, premium brand environment

Interested candidates may share their updated CV at [email protected] or contact at 7453850558

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person