Customer Care Executive

Job Description – Customer Care Executive

Job Title: Customer Care Executive
Department: Customer Support / Operations
Industry: Home Gardening & Landscaping Services
Location: Hauz Khas- Delhi
Employment Type: Full-Time

About the Role

We are looking for a friendly, responsible, and customer-focused Customer Care Executive/ Telly Caller to handle customer enquiries, service bookings, complaints, and follow-ups. The ideal candidate will be comfortable communicating with customers, coordinating with gardening teams, and ensuring a smooth service experience.

Key Responsibilities

• Handle customer calls, WhatsApp messages, emails, and online enquiries.
• Understand customer requirements related to gardening, plant care, landscaping, pruning, lawn maintenance, and other services.
• Schedule and confirm service appointments.
• Coordinate with gardeners, supervisors, and operations teams for timely service delivery.
• Follow up with customers after service to collect feedback and ensure satisfaction.
• Handle customer complaints and resolve issues professionally and promptly.
• Maintain accurate records of customer details, bookings, payments, complaints, and follow-ups.
• Share service details, quotations, packages, and pricing with customers.
• Inform customers about service schedules, delays, rescheduling, or changes.
• Follow up on pending payments and service renewals when required.
• Identify opportunities for additional services based on customer requirements.
• Maintain a positive relationship with existing customers and encourage repeat bookings.
• Escalate complex issues to the appropriate manager or operations team.
• Prepare basic daily/weekly reports related to calls, bookings, complaints, and customer feedback.

Requirements

• 1–3 years of experience in customer care, customer support, telecalling, hospitality, or a related field.
• Good communication and interpersonal skills.
• Fluent in Hindi and English; knowledge of other local languages is an advantage.
• Polite, patient, and professional approach toward customers.
• Good follow-up and coordination skills.
• Basic knowledge of MS Office, Google Sheets, WhatsApp, and CRM/customer management tools.
• Ability to handle multiple customers and tasks efficiently.
• Prior experience in gardening, landscaping, home services, or facility management is an

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person