Customer Care Executive

Company Description Connect System India is a Made in India manufacturer of premium table and floor boxes and integrated power and connectivity solutions for modern offices, commercial spaces, homes, and residential interiors. The company combines advanced design, engineering, quality, and innovation with robust Indian manufacturing to serve the evolving global workplace and furniture industry. Its solutions are fully customizable, allowing clients to tailor products by design, dimensions, modules, finishes, and functionality. With a strong focus on international quality, safety, and continuous innovation, products are tested and certified by leading laboratories and standards such as SGS, UL, and BIS. Connect System India is proudly Made in India, designed for the world, and built for long-term performance and reliability.

Role Description This is a full-time, on-site Customer Care Executive role based in West Delhi. The Customer Care Executive will handle inbound and outbound customer interactions through phone, email, and other channels, providing accurate information on products, orders, and services. The role involves resolving customer queries and complaints, coordinating with internal teams for order processing, delivery, and after-sales support, and maintaining detailed records of customer communication in company systems. The executive will follow up with customers to ensure satisfaction, collect feedback, and proactively share product and service updates. The role also includes supporting sales initiatives by identifying customer needs, recommending suitable solutions, and contributing to a positive customer experience aligned with company standards.

Qualifications

• Strong customer-focused skills, including Customer Support, Customer Service, and Customer Satisfaction.
• Excellent Communication skills for clear, professional interaction across phone, email, and in-person channels.
• Basic Sales abilities to identify customer needs, suggest suitable products, and support the sales team.
• Proficiency in using computers and CRM or customer management tools, with attention to detail in documentation.
• Ability to work on-site in West Delhi, manage multiple queries, and maintain a calm, solution-oriented approach.
• Previous experience in customer-facing roles in manufacturing, electronics, or office solutions is an advantage.
• Minimum educational qualification: higher secondary certificate; a diploma or degree in business, communication, or a related field is preferred.