Customer Care Executive

Job Responsibilities:

• Handle inquiries and service requests from key account customers.
• Monitor shipment status and provide timely updates to customers.
• Investigate and resolve delivery issues, delays, damages, and other shipment-related concerns.
• Coordinate with internal departments and branches to ensure effective issue resolution.
• Maintain strong customer relationships and deliver excellent customer service.

Job Requirements:

• Diploma or higher in any discipline, preferably in Business, Communications, or related fields.
• Good communication and problem-solving skills.
• Able to work in a fast-paced environment and manage multiple tasks.
• Proficient in Microsoft Office applications.
• Experience in customer service, logistics, courier, or related industries is an advantage.
• Willing to work on a rotational schedule, including weekends and public holidays.