Customer Care Executive

Job Title: Customer Support Executive

Location: Chennai, Tamil Nadu

Experience: Minimum 6 Months (Customer Support / BPO)

Employment Type: Full-Time

About the Role

We are looking for an engaging and customer-focused Customer Support Executive to manage incoming customer inquiries via Voice, Chat, and Email channels. The ideal candidate will have at least 6 months of customer service experience and strong fluency in Bengali or Assamese, along with good communication skills in English/Hindi, to effectively assist our diverse customer base.

Key Responsibilities

• Handle customer inquiries, concerns, and requests via Voice, Chat, or Email promptly and professionally.
• Provide accurate, valid, and complete information using the appropriate methods and tools.
• Identify and assess customers' needs to achieve satisfaction and resolve issues on the first contact whenever possible.
• Maintain clear and accurate records of customer interactions and account details.
• Coordinate with internal teams to resolve escalated issues in a timely manner.
• Adhere to communication guidelines, procedures, and company policies.

Required Skills & Qualifications

• Language Proficiency: Must be fluent in Bengali or Assamese (verbal and written). Knowledge of English/Hindi is required.
• Experience: Minimum 6 months of experience in a Customer Support, Call Center, or BPO role.
• Strong active listening, verbal, and written communication skills.
• Basic computer skills and familiarity with CRM systems or support ticketing software.
• Problem-solving attitude and ability to handle difficult customer interactions with patience.

What We're Looking For

• A customer-first mindset with high empathy and active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong ownership and commitment to team performance goals.

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please share CTC and Notice

Experience:

• Customer support: 1 year (Preferred)

Language:

• Bengali (Required)
• Assamese (Required)

Location:

• Chennai, Tamil Nadu (Required)

Work Location: In person