Customer Care Executive

Customer Care Executive

Job Type: Full-Time
Experience: 6 Months–5 Years

Job Summary

We are looking for a professional and customer-focused Customer Care Executive to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience.

The candidate should have good communication skills, patience, discipline, and the ability to handle customers professionally.

Key Responsibilities

• Handle customer calls, queries, and requests professionally.
• Provide accurate information about products, services, and processes.
• Understand customer concerns and provide appropriate solutions.
• Follow up with customers when required.
• Maintain proper records of customer interactions.
• Coordinate with internal teams to resolve customer issues.
• Handle customer complaints politely and professionally.
• Ensure timely response and proper follow-up on customer queries.
• Maintain discipline and follow company processes and guidelines.
• Complete assigned responsibilities within the required timelines.

Requirements

• Graduation is mandatory.
• Good communication skills in Bengali, Assamese, Hindi, and English.
• 6 Months–5 Years of experience in customer care, customer service, BPO, telecalling, or a similar role.
• Good listening and problem-solving skills.
• Professional and polite approach while communicating with customers.
• Must be disciplined, punctual, and responsible.
• Ability to handle multiple customer queries efficiently.
• Basic computer knowledge and familiarity with email and MS Office.
• Ability to work as part of a team and follow established processes.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person