Customer Care Executive

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Document preparation
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Work Location: In person