Customer Care Executive

JOB DESCRIPTIONCustomer Support Executive

Department: Customer Support / Sales Support
Experience: Fresher – 2 Years
Qualification: Graduate in any discipline
Location: Mumbra / Thane
Reporting To: Customer Support Manager / Management

1. Job Purpose

To handle customer queries, provide timely support, coordinate with internal teams, and maintain accurate customer-related records and reports.

2. Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and inquiries professionally.
• Understand customer requirements and provide appropriate information or assistance.
• Coordinate with Sales, Service, Production, and other departments for customer requirements.
• Follow up on customer inquiries, orders, quotations, deliveries, and service requests.
• Maintain and update customer data, records, and reports in Excel.
• Prepare daily, weekly, and monthly reports as required.
• Track pending customer queries and ensure timely follow-up.
• Maintain proper documentation of customer communication and service requests.
• Escalate unresolved issues to the concerned senior or department.
• Provide regular updates to customers regarding order/service status.
• Perform other customer-support and administrative tasks assigned by Management.

3. Required Skills

• Graduate in any discipline.
• Good knowledge of MS Excel and basic MS Office.
• Good verbal and written communication skills.
• Good customer-handling and interpersonal skills.
• Basic computer knowledge.
• Good follow-up and coordination skills.
• Ability to maintain records accurately.
• Positive attitude and willingness to learn.
• Ability to work independently as well as in a team.

4. Key Performance Indicators (KPI)

• Timely response to customer queries.
• Customer satisfaction and professional communication.
• Accuracy of customer records and Excel reports.
• Timely follow-up on pending requests.
• Effective coordination with internal departments.
• Proper documentation and reporting.

5. Preferred Candidate Profile

The ideal candidate should be graduate, confident in communication, comfortable working on MS Excel, organized, responsible, and customer-focused.

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Pay: ₹9,893.59 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person