Customer Care Executive

Job Description – SMR / CRE (Workshop)

Position: SMR / Customer Care Executive
Industry: Automobile / Workshop

Key Responsibilities:

• Handle customer calls and service-related queries.
• Make regular SMR (Service Reminder) calls to customers.
• Schedule service appointments and follow up with customers.
• Inform customers about upcoming service requirements.
• Handle customer complaints and coordinate with the workshop team for resolution.
• Maintain customer records and call reports in DMS/CRM.
• Follow up with customers after service and ensure satisfaction.
• Coordinate with Service Advisors for customer requirements.
• Achieve monthly calling, appointment and retention targets.

Requirements:

• 1–3 years of experience in Automobile CRM/SMR/Customer Care preferred.
• Good communication skills in Hindi & English.
• Basic computer and DMS/CRM knowledge.
• Good customer handling and follow-up skills.
• Automobile workshop experience will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person