Customer Care Executive

Key Responsibilities

• Follow up with assigned clients for timely payment recovery and outstanding invoice collections.
• Ensure monthly invoices are generated and shared with clients on time.
• Collect customer feedback and testimonials from assigned clients quarterly.
• Maintain and regularly update the customer database, including:
  o Contract details
  o Renewal dates
  o Customer contact information
• Handle the customer helpline as per the assigned roster.
• Respond to customer calls, emails, and WhatsApp messages.
• Coordinate with the field operations team to resolve customer complaints and service-related issues within defined timelines.
• Reports management
  o Sales report
  o Waste collection report
• Maintain records of:
  o Customer complaints
  o Service requests
  o Leads generated
  o Customer feedback received through the helpline
• Prepare and share impact reports with corporate clients as per the reporting schedule.
• Build positive customer relationships to improve customer satisfaction and retention.

Required Skills

• Good verbal and written communication skills.
• Professional phone and email etiquette.
• Basic knowledge of Microsoft Office(Excel, word).
• Ability to coordinate with multiple teams and manage follow-ups.
• Good organizational and record-keeping skills.

Eligibility

• Freshers and recent college graduates are encouraged to apply.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.