Customer Care Executive

Customer Support ExecutiveJob Summary

We are looking for a customer-focused and responsible Customer Support Executive to handle customer queries, provide timely assistance, coordinate with internal teams, and ensure a positive customer experience throughout the service journey.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information regarding courses, admissions, classes, examinations, payments, and services.
• Resolve customer concerns professionally and within the required timeframe.
• Follow up with students/doctors regarding pending queries, documents, payments, classes, and other requirements.
• Coordinate with Academic, Admissions, Operations, Finance, and other departments to resolve customer issues.
• Maintain proper records of customer interactions, complaints, follow-ups, and resolutions.
• Ensure timely communication and updates to customers.
• Escalate complex or unresolved issues to the concerned senior/department.
• Maintain a professional and customer-friendly approach in all communications.
• Follow company policies, processes, and service standards.
• Assist in improving customer satisfaction and retention.
• Prepare basic reports related to customer queries and pending issues.

Required Skills

• Excellent communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Strong follow-up skills.
• Professional telephone and written communication etiquette.
• Basic knowledge of MS Office, Excel, WhatsApp, and CRM systems.
• Ability to handle multiple customer queries efficiently.
• Patient, polite, and customer-focused attitude.

Experience

1–3 years of experience in customer support, customer service, telecalling, admissions, education, healthcare, or a related field.

Education

Graduate / Undergraduate in any discipline.

Job Location

DMHCA (New Delhi Medical Health Care Pvt. Ltd.), New Delhi

Employment Type

Full-Time

Department

Customer Support / Operations

Reporting To

Customer Support Manager / Operations Manager

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person