Customer Care Executive

Be the primary point of contact for our Business-to-Business customers through Voice. • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). • Take full ownership of each interaction with proactive problem-solving and excellent customer service. • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. • Maintain customer records and call documentation in our systems with precision. • Meet performance metrics such as quality, productivity, attendance, and first contact resolution. • Suggest process improvements and flag recurring customer issues through proper channels. Qualifications • Excellent communication skills in English • Strong customer service mindset with active email communication skills. • Ability to empathize with customers, manage time effectively, and work independently. • Basic user-level knowledge of Windows operating systems. • High school diploma or equivalent and above. •