C
Chaayos
Customer Care Executive
Skills
CRM
24 days ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹350,000 / year
Work mode:
Onsite
Published on:
1 October 2026
What they need
Role & responsibilities
- Handle inbound and outbound customer calls to address queries, concerns, and service requests.
- Provide accurate information about products, orders, services, and policies while ensuring a positive customer experience.
- Resolve customer complaints efficiently and follow up on pending issues to ensure timely closure.
- Maintain proper records of customer interactions, feedback, and complaints in the CRM/system.
- Achieve defined call, TAT, quality, and customer satisfaction targets while maintaining professional communication.
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